Textbook FAQ

What are the different textbook statuses?

Required: The instructor indicated that the item is required for their course

Optional: The instructor indicated that the item might benefit students but is not required

Choice: The instructor indicates multiple formats of the same item, giving students purchase options

All-in: See https://shop.ncsu.edu/all-in-faq for information regarding All-In texts. 

Do you ship textbooks?

We're happy to ship your online textbook order.

When checking out, input your shipping address, then scroll down and select the option for Standard Shipping. The shipping fee will be added to your purchase total.

Please note that we do not ship to P.O. Boxes or campus dormitories.

What is the refund policy for textbooks?

Please visit shop.ncsu.edu/returns-refunds

I don't see my course/section listed on your website, what materials do I need?

If you don't see course materials listed for your course or section on our website, it means that we haven't received any course material information from your instructor.

Check our website frequently - we update it daily as we get new adoptions from instructors.

When and how can I sell books back?

Buyback is available all semester at https://www.sellbackyourbook.com/

When I place an online order, when will I be charged?

When you place an order, there is a pending authorization hold on your funds.

Once we have pulled the item(s) ordered, we will process and charge your payment.

This will be within a few days of placing your order, unless we are out of stock of the item you ordered (see backorder for more information below). 

What does it mean when an item is on backorder?

Backorders happen when we don't have an item in the store to fill your order.

We don't charge you for backorders until the item arrives in the store.

You may see partial charges when we have some of your items but have to backorder others.

You'll receive a separate email when a backorder is ready for pick-up.

Why was an item canceled from my order?

Sometimes between the time you place the order and the time we process it, the instructor cancels an item from the required list of readings.

If both texts are selected with the “Choice” option, we will fulfill the cheaper option and cancel the other. With "Choice" items, you'll only need one, not both.

If you ordered a New copy, but we only have Used or Used and we only have New, this book will be canceled.

Where and how do I pick up my order?

Pick up is located in the back of the lower level of Wolfpack Outfitters in Talley Student Union. Please follow signs for “Online Order Pick Up”.

Have your “Ready for Pick Up” email and Student ID or Photo ID ready.

How long do I have to pick up my in-store order?

We guarantee to hold textbook orders until the Census Date. After this time, we will begin issuing refunds for orders not picked up. If you need more time to pick up your order, please call or email us for an extension.