Technology - Frequently Asked Questions
- Does NC State require students to have a computer at school?
NC State does not require students to have a computer but the university strongly encourages students to have one. There are many labs on campus but most students at NC State have a computer if they can afford one. Individual Colleges can follow the university's lead or develop recommendations of their own. Check out our guide to college recommendations for detailed information.
- Who is an eligible customer?
Only current students, faculty, staff members, or their direct family members can purchase hardware through NC State Stores. Our staff may reach out to ensure eligibilty to purchase before processing your order.
- How do I use Financial Aid?
NC State allows financial aid recipients to apply for a one time increase in their total Cost Of Attendance (COA) to cover the cost of a computer. Wolfpack Outfitters is happy to reserve computers for Financial Aid recipients until they receive the additional aid they may qualify for (usually after move-in weekend if direct deposit is the selected method of aid disbursement). To request an increase in total COA students must have completed the FAFSA and meet the income levels necessary to qualify for additional aid. To apply fill out the Computer Purchase Form. and submit it along with either a dated receipt / proof of purchase or a dated itemized estimate from Wolfpack Outfitters. To obtain an estimate email us at theTechDen@ncsu.edu.
- Do I have support on campus?
We are partnered with IT on campus. Every machine we sell is entitled to receive support from the on-campus, Manufacturer Authorized service from our partners with the OIT Walk-In Center.
- How do I know if a product is available?
Wolfpack Outfitters stocks computer inventory based on anticipated sales volume. We make every effort to fill customer orders by the date requested, but we can't guarantee specific delivery dates. Please allow 5 - 15 business days when placing your order. We encourge you to call to check the latest availability.
- Do I need an Extended Warranty?
The university strongly recommends them and all of our student customers get at least a 3-year manufacturer's warranty included. Specific warranty information is included with each computer's specifications.
- Can I customize my order?
We work with University IT and the colleges on campus to select the models that best fit educational needs. We can research what options are available for a custom spec computer, it typically takes 5-10 business days to get a price estimate back from our vendor partner and at least 30 days for a custom order to arrive once we place the order after confirmation that the price we are able to get is acceptable. The savings we are able to pass on the students from volume ordering and educational discounts is not as significant as our pre-configured machines. Custom configured machines are non-returnable once the order has been placed.
- Can I have my order shipped?
Shipping is available to most destinations in the continental USA. We repack and insure all shipments. When checking out you will have the option of in-store pickup (FREE) or shipping to an address of your choice (NO PO BOXES). Shipping fees vary based on the order total for insurance purposes.
- Can I just talk to a real person?
Sure, we have students and parents of students on our staff. We know you have a million questions starting with "Do I really need a new computer" and "should I choose Mac or PC". The right answer sometimes depends on the individual need and circumstances. Just email us at theTechDen@ncsu.edu and we will call you back.
Order Deadlines for Orientation Pickup
To ensure availability to pick up your computer in-store during your orientation visit, please see the online ordering deadlines below.
| Orientation Week | Order By |
|---|---|
| June 8 – 12 | May 18 |
| June 15 – 19 | May 25 |
| June 22 – 26 | June 1 |
| June 29 – July 3 | June 8 |
| July 6 – 10 | June 15 |
| July 13 – 17 | June 22 |
| July 20 – 24 | June 29 |
| July 27 – 31 | July 6 |
Additional Ordering Options
| Ship to Your Home | Order by July 20 |
| In-Store Pick-Up (Move-In Weekend) | Order by July 27 |
With potential supply chain issues and price changes, we recommend placing your order as early as possible online. This is the only way to lock in the price at the time of your order. All other purchases are processed at the current price at the time of the transaction.