Store Refund and Return Policies


TEXTBOOK REFUNDS

  • You have until the Census Date to return books for a full refund on book purchases made before the Census Date.
  • No refunds for books purchased after the Census Date.
Academic calendars can be found at https://studentservices.ncsu.edu/calendars/academic/

All refunds and exchanges require
  • Your student ID
  • Your original receipt (no copies will be accepted)
  • New textbooks and course packs must be in the same new condition as when purchased.
    • No marks or highlights, bent corners, or scratches.
    • Must be in the original shrink wrap (if applicable).
    • Must include all supplemental materials (if applicable).
  • Used books must be complete and intact.
    No missing pages, water damage or excessively bent covers or pages.
  • Access codes must be unopened or in original unscratched condition and cannot be registered or activated.

GENERAL MERCHANDISE REFUNDS

  • General store merchandise such as apparel, gift items and school supplies may be returned within 30 days of the date of purchase.
    *Purchases made on or after 11/22/23 have an extended return period to 1/31/24.
All refunds and exchanges require
  • Your original receipt (no copies will be accepted)
  • In its original new condition; unworn, unwashed, with tags attached
  • Purchases without a sales receipt (e.g. gifts) may only be exchanged for merchandise of equal value.
    • The value is determined by the current selling price at the time of the exchange.
  • Items marked FINAL SALE (Green or yellow tags) are not returnable.

    • GRADUATION REGALIA REFUNDS

    • Regalia is non-refundable.
    • Regalia (unopened or opened) can be exchanged for the correct size or if defective before Graduation date.

    COMPUTERS, PERIPHERALS & SUPPLIES REFUNDS


    All Technology Department returns must be approved and processed at the Tech Den counter on the lower level of Wolfpack Outfitters.

    Computers

    Laptop computers are not returnable.

    We only sell custom configured systems and cannot accept returns for any reason other than defective merchandise.

    Defective or DOA (dead on arrival) equipment can only be exchanged or refunded. Hardware issues warranting DOA status must be verifiable and replicable by our store support team. To qualify for DOA status the defective item must be confirmed:
    • within 15 days of the date of purchase and
    • returned in original, new condition with all original packaging and
    • with the original sales receipt.

    All Hardware warranties are provided through equipment manufacturers.

    All Other Computer Peripherals

    Please make sure that you are purchasing the correct item for your needs.

    • All sales are final unless in the original, unopened packaging.
    • Defective earbuds, cables, and other peripherals, may be exchanged
      • provided the defect can be replicated at the time of exchange
      • within 30 days from the date of purchase and
      • with the original sales receipt.
    Calculators

    Please make sure that you are purchasing the correct item for your needs.

    • All sales are final.
    • Defective calculators may be exchanged
      • within 30 days from the date of purchase and
      • with the original sales receipt.

    WEB STORE ORDER REFUNDS


    In-store Returns or Exchanges
    • All of the above conditions apply.
    • Printed receipt or fulfillment email is required.
    Mail-In Returns or Exchanges
    • All of the above conditions apply.
    • Include a copy of the printed receipt or fulfillment email and a note indicating return or exchange.
    • Packages should be addressed to
      • Wolfpack Outfitters
      Talley Student Union
      2610 Cates Ave
      Raleigh, NC 27695 (or 27607)

    • Once we receive your package, we will process your refund or exchange to the original payment method.

      Wolfpack Outfitters reserves the right to deny any return.