FAQ

Frequently Asked QuestionsWho is an eligible customer?Only current students, faculty, staff members, or their direct family members can purchase hardware and software through NC State Stores.How do I use Financial Aid?NC State allows financial aid recipients to apply for an increase in their total Cost Of Attendance to cover the cost of a computer. More information can be found here.Do I have support on campus?We are partnered with IT on campus. Every machine we sell can be serviced at the on-campus Walk-In Center.How do I know if a product is available?Wolfpack Outfitters stocks computer inventory based on anticipated sales volume. We make every effort to fill customer orders by the date requested, but we can't guarantee specific delivery dates. Please allow 10 days to 4 weeks when placing your order. We encourge you to call to check the latest availability.Need a break? We carry a wide variety of entertainment items, too.Can I customize my order?We work with University IT and the Colleges on campus to select the models that best fit Educational needs. Custom orders can be placed for many machines. The order can take 10 days to 4 weeks to arrive. The savings from volume ordering and Educational discount may not be as significant as our pre-configured machines.Can you order items that are not on the website?Our site lists the most popular items in the Technology department. While we work to list more items online, please email us with questions about other products or educational discounts.Can I have my order shipped?All orders containing hardware are charged a flat rate of $25.00 for Ground services. Upgraded shipping options and costs are available on request.Contact UsEmail bookstore@ncsu.eduPhone 919-515-3400Fax 919-515-2618AddressWolfpack Outfitters Technology DepartmentCampus Box 7224Raleigh, NC 27695-7224

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